Shipping

ComeNPlay delivers all over Canada and the United States. All parcels are delivered in plain brown boxes. There are no manufacturer labels, product names, or pictures of the items purchased and our company name and logo are not displayed. Should you wish to be even more discreet, you have the option of sending your parcel to the nearest post office. Canada Post will email you to inform you of the parcel’s arrival and you can track your shipment from the moment it shipped until the time it is delivered using the tracking number provided. For even more privacy, your credit card will not show the name ComeNPlay, but rather as a separate entity named Breakaway Online Inc.

Orders are ready to be shipped within 24hours (Monday to Friday). Delivery will take between 2 and 7 business days depending on your location. Please note, ComeNPlay is not responsible for the standards and laws of your Country, State, Province and/or Community to which the shipment is being delivered should those laws discourage such shipments from entering or passing through customs.  Please note that parcels delivered outside of Canada, may be required to declare its contents on a shipping label and may be inspected by customs.

Returns

Due to health and hygiene restrictions, sex toys cannot be returned.

To ensure that there are no missing or damages items, all merchandise is carefully verified and packed before it leaves the warehouse by scanning each individual item using a verifying software to eliminate any human errors. If you believe that something is missing in your order, first double check the cushioning material used to protect your items as smaller items can be hidden under this material. If you still cannot find an item that was part of your order, contact us immediately at [email protected] One of our customer care agents will be happy to assist you.

Although all items are inspected for damages before they leave the warehouse, you should still check your merchandise before the delivery person leaves, to ensure that everything is intact. If exterior damages are discovered, you must inform the driver AT THE TIME OF DELIVERY. Contact us within 24hours from receipt of goods. Keep all original cartons and packing material. Take pictures and email them to us including your order number.  Please note that parcels delivered outside of Canada, may be required to declare its contents on a shipping label and may be inspected by customs.