Terms & Conditions

  1. I am an adult over the age of 18 and am living in a Country, State, Province and/or Community where it is not illegal to view, transport or posses sexually explicit adult toys, sex movies, and subject matter.I understand that comenplay.ca will not assume any responsibility should purchased items be held or confiscated at any border crossing.
  2. I want to receive sexually explicit toys and materials for my personal use and do not find such explicit materials offensive or objectionable.
  3. I will not allow any minor to view and/or use any product(s) or items(s) purchased from comenplay.ca
  4. I understand that I must consult a doctor before use of any lubes, creams, oils, condoms, novelty toys, and any other product(s) purchased from comenplay.ca and further understand that comenplay.ca is not responsible for irritation/sensitivity to any lubes, lotions, oils and/or products purchased
  5. I understand that any novelty item, adult toy, and/or other products purchased from comenplay.ca must be cleaned before use. I understand that comenplay.ca will not assume any responsibility for the misuse of any product(s) or item(s) purchased
  6. I understand that items are final sale and cannot be returned due to health and hygiene restrictions
  7. I understand the standards and laws of my Country, State, Province and/or Community to which I am transporting this material, and am solely responsible for my actions. By entering your site and/or purchasing from comenplay.ca, I will have released and discharge the providers,owners, creators, and its affiliates from any and all liability, costs, damages, expenses and attorney fees which may arise due to my purchase from comenplay.ca
  8. I understand that comenplay.ca reserves the right to cancel any order at any time if it has been made aware that false information has been given by the purchaser regarding their age, State, Province, Country and/or Community laws or due to the misuse of the item/product purchased.
  9. I understand that if my shipping address is incorrect, there will be an additional fee added to my final billing on top of the original shipping fee charged, and do not hold comenplay.ca responsible for any human errors that may occur during the shipping process whatever they may be. I also understand that customs may open and ask to declare the contents of the package being shipped to me on the label, and do not hold comenplay.ca responsible or liable.
  10. I authorize the use of my email address to track shipments and receive promotional information from comenplay.ca
  11. I herby wish to receive the sexually explicit item(s)/product(s) I have purchased and my authorization is granted to send this material to the shipping address I have listed.
  12. I assume all liability for any false information given. Any unauthorized behaviour/action shall constitute an intentional infringement of comenplay.ca and related parties online.

CONSULT YOUR DOCTOR BEFORE USE
PRODUCTS MUST BE CLEANED BEFORE USE
REMEMBER TO ALWAYS PRACTICE SAFE SEX BY USING A CONDOM AND KNOWING YOUR PARTNER
*THESE TERMS OF SERVICE ARE SUBJECT TO CHANGE WITHOUT NOTICE – LAST UPDATED APRIL 19TH 2016

Privacy Policy

Comenplay.ca collects personal information to complete transactions which are initiated by you for the purpose of payment and shipping for your selected adult sex toys / product(s). We may use personal information to contact you regarding satisfaction questionnaires to ensure our services and products meet your expectations. You participation in a survey or questionnaire is completely voluntary.

Financial information via credit cards, expiry dates, billing address etc., are used only for the purpose of billing and we make every effort to keep your information secure from theft or fraud. Your email address will be used to track orders and receive information regarding new products, and special promotions. At no time will your email address be shared with any other company or person.  Please note that parcels delivered outside of Canada, may be required to declare its contents on a shipping label and may be inspected by customs.

If you would not like to receive our specials or promotions simply click the opt out button at the bottom of the email and comenplay.ca will no longer send you any information regarding our products and/or services.

Payments
We accept Master Card, Visa, and Amex. Your payment is in a secure area through the use of Pay Pal and no one will have access to your personal information.

We also use SSL (Secured Socket Layer) which encrypts the information that you input.

Shipping

ComeNPlay delivers all over Canada and the United States. All parcels are delivered in plain brown boxes. There are no manufacturer labels, product names, or pictures of the items purchased and our company name and logo are not displayed. Should you wish to be even more discreet, you have the option of sending your parcel to the nearest post office. Canada Post will email you to inform you of the parcel’s arrival and you can track your shipment from the moment it shipped until the time it is delivered using the tracking number provided. For even more privacy, your credit card will not show the name ComeNPlay, but rather as a separate entity named Breakaway Online Inc.

Orders are ready to be shipped within 24hours (Monday to Friday). Delivery will take between 2 and 7 business days depending on your location. Please note, ComeNPlay is not responsible for the standards and laws of your Country, State, Province and/or Community to which the shipment is being delivered should those laws discourage such shipments from entering or passing through customs.  Please note that parcels delivered outside of Canada, may be required to declare its contents on a shipping label and may be inspected by customs.

Returns

Due to health and hygiene restrictions, sex toys cannot be returned.

To ensure that there are no missing or damages items, all merchandise is carefully verified and packed before it leaves the warehouse by scanning each individual item using a verifying software to eliminate any human errors. If you believe that something is missing in your order, first double check the cushioning material used to protect your items as smaller items can be hidden under this material. If you still cannot find an item that was part of your order, contact us immediately at [email protected] One of our customer care agents will be happy to assist you.

Although all items are inspected for damages before they leave the warehouse, you should still check your merchandise before the delivery person leaves, to ensure that everything is intact. If exterior damages are discovered, you must inform the driver AT THE TIME OF DELIVERY. Contact us within 24hours from receipt of goods. Keep all original cartons and packing material. Take pictures and email them to us including your order number.  Please note that parcels delivered outside of Canada, may be required to declare its contents on a shipping label and may be inspected by customs.